Quantum Health Partners' mission is to develop sustainable comprehensive healthcare systems, founded upon a new paradigm.
Patients and providers find themselves trapped in a healthcare system held captive by management principles that emphasize cost containment with little or no concern about the provider-patient relationship.
The Quantum Model is predicated upon the reality that the sole path to sustainable profitability for healthcare systems lies in reversing the long-term worsening trend in both patient and provider dissatisfaction. The Quantum Model focuses specific, concrete actions that demonstrate a commitment to a superior experience for both patient and provider, including:
• Proper staffing of all patient-facing functions.
• Compensation of patient-facing employees that both emphasizes the importance of a superior patient experience and recognizes exceptional provider performance.
• Management and training that sustains a culture constantly focused on the primacy of a superior patient experience throughout all functions of the Healthcare system.
• Assessing our performance with regular measures of both patient and provider satisfaction, which are shared throughout the organization.
Zealously following The Quantum Model will make us both the provider and employer of choice in the medical space.